At ASK THE EXPERT our aim is to take the complexity out of working with technology.
Buying Advice
The world of technology can be a confusing place to try and navigate. Most businesses people will be more interested in how a product can help them work better, as opposed to all the technical specifications. However, it may not be obvious what the differences are between a lot of similar looking models, perhaps with a wide range of prices. So how do you choose, and know that you are getting good value for money?
Before going to a high street retailer or online store to browse, give us a call and we can create a shortlist for you. This will highlight key factors to consider before making a purchase and make sure you get the right product(s) for your needs.
If you have already chosen a product its still worth contacting us. We might be able to negotiate a better deal for you, or offer an alternative at a more competitive price.
Installation and Configuration
For a lot of people, setting up a video recorder is too complicated. A matter often made worse by a badly written instruction manual. So what about the daunting task of installing and configuring a whole IT system? It makes sense to get someone who knows what they are doing to help.
We can take care of everything for you. This includes liasing with equipment suppliers to arrange delivery, and returns if something turns out to be faulty. Furthermore, we will carry out work whenever is most convenient, day or night. Thus minimising disruption and leaving you to get on with other stuff.
User Training
So, you have got everything set up and want to start using your new PC or IT system. However, you do not know how it all works and are afraid of losing information if you press the wrong button. Do not despair, we can take you step-by-step through all the system components and how to use them effectively.
Depending on your particular needs, we can deliver classroom training for groups, one-to-one tutorials at your desk, or a self-help guide written in everyday language (no jargon).
Maintenance and Troubleshooting
Of course we all like to believe that it will never happen to us, but what would you do if your system crashed? Although this may sound strange, the best thing is to do absolutely nothing in this situation. Unfortunately, most people panic and either hit buttons at random or maybe try and reboot the system. If you have unsaved work, such a reaction could lead to it being lost forever.
By far the most effective way of avoiding system crashes is to perform regular maintenance, much like routine car servicing will reduce breakdowns. We offer a range of support options, and can provide help with any issue, no matter how trivial.